ring ring
Looking at the caller id... (xyz company)
"Hi this is Michael... from xyz company... I understand that your not happy right now... I've contacted the manager of your route driver and someone should be out either today, or tomorrow at the latest"
'pardon me for being skeptical, but I went through this last year, and the year before... '
"Well we are trying a different training with everyone, to make sure that our people keep you happy"
'if the route driver doesn't come out as "promised" is there a direct line to speak with you?'
"If you call call the 800 number..."
(yea... uh huh...)
and... part the 3rd
shortly after that conversation ended, the route driver came in...
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